LUXURY ACCESSORIES FOR DOGS
QUESTIONS & ANSWERS
1. ARE OUR PRODUCTS EARTH FRIENDLY?
Yes, all our products are made from 100% cotton which is not only luxurious and comfortable for your dog, but it is completely bio-degradable and our hardware is also recyclable. We also line all our products with 100% cotton. Our packaging is also earth friendly... we do not use plastics but work with paper, kraft board, cotton and jute. Even our hangers are wood. Your purchase will not harm the earth in any way, or your beloved pet.
2. DOES YOUR PRICE INCLUDE DELIVERY?
No, we charge an additional flat rate of R80.00 per order for local deliveries and varying rates for international courier via DHL Express, with price depending on Country/Zone. However, for orders valued at R1000.00 or more, we do offer FREE delivery within South Africa (excl. select products). We also have the option of Store Pick-Up By Customer.
3. ARE YOUR PRODUCTS MADE TO A HIGHER QUALITY & STANDARD?
At Kingsley & Gray we believe in quality "everything" - we won't compromise on providing the best for your fur babies. Our fabrics are all Designer Prints as well as 100% cotton and we fully line our collars & leads in 100% cotton as well, making them stronger and more durable. Our hardware is "simply beautiful", unlike any others available in South Africa. We import them especially for our products to ensure that we give our clients nothing but the very best and a standard that is comparable Internationally. We also make all our products by hand and they are customised by our customers, making each accessory something unique - you get to choose the print, the hardware finish, as well as a thickness of 20mm or 25mm. Therefore we can confidently and honestly say that all our Kingsley & Gray products are the best quality you can get in Dog Accessories. Look out for the K&G unique Charm that comes on every Collar & Lead, a bit of jewellery for your dog and you know are receiving a genuine Kingsley & Gray product. Even our packaging is superb!
4. DO YOU SUPPLY INTERNATIONALLY?
Most definitely... we love shipping our products to our customers overseas and feel very proud seeing the Kingsley & Gray products on dogs from every country around the world. We value your support, and as you are buying in our local currency (ZAR), you will find our products extremely affordable when buying with Dollars, Pounds, Euros etc. For the convenience of our International Clientele, we have included a Currency Converter in our Boutique so that you can see our prices in your own currency. On check out, simply select the DHL Express (International) Delivery option for your Country/Zone.
5. DO YOU ACCEPT RETURNS?
We do not accept returns as our products are handmade on order and customised to our clients specifications. We do not carry stock. Therefore we encourage our customers to be sure of their requirements when ordering, especially the sizing. Once an order is placed, our Designers/Artisans make them up just for you. If, however, your product has not been made up exactly to your order specifications and the error is ours, we will replace or refund the product at our cost.
6. ARE THERE ANY CUSTOMS DUTIES?
Our International Customers may be charged a fee at their country of entry. This is for the customers account should your country raise a fee. We do not include invoices with the parcel.
7. HOW DO YOU DELIVER THE ORDERS?
Within South Africa, we use a door-to-door courier to deliver your order to you - generally arriving in 1-3 working days from dispatch. We don't like to use the SA Postal Service just in case of losses or delays. For International orders, we use DHL Express Door-to-Door which takes approximately 1 week to arrive once dispatched, depending on your country.
8. HOW OFTEN DO YOU BRING OUT NEW DESIGNS?
There is no set time-line to each design in our Collection. We buy limited amounts of fabric in each design and depending on how well they sell or how popular they are, we may re-stock it, however we do like to keep options fresh for our customers and therefore each design should be considered limited and once sold out we will bring in new options. This will ensure that we stay on trend with colours, prints and afford our customers the opportunity to build on their K&G Wardrobe with different accessories for their dogs to wear. However, as a rough guide, we do like to release new Collections every 6 months, plus bring out special editions for Christmas & Easter holidays.
9. HOW DO YOU SELECT YOUR MODELS?
First and foremost, our Models | Brand Ambassadors need to be Kingsley & Gray customers and really LOVE the product and the brand in order to help promote it. Our Models or Model Owners also have their own Instagram & Facebook Profiles and work with us to promote our Products & Brand. However, we have found that 90% of our product photos are of our Customer's themselves, as they are the most genuine promoters of our products.
10. DO WE HAVE / WELCOME STOCKISTS?
Yes, we are proud to welcome new Stockists of our Accessories and encourage all applications. Please see
our Stockists Page to see who currently stocks our products and where you can "bag them now".
11. DOES KINGSLEY & GRAY "GIVE BACK"
Yes, we believe that there are so many dogs in need out there, and so many are hurt, vulnerable or in need of good, loving homes that we just couldn't love dogs the way we do and not give back. Therefore we select certain individual cases or charity groups that we donate to. We like to keep it random and anonymous... to date we have donated to BLUE BUNDU BRIGADE, HUMANS HELPING ANIMALS, PHOENIX ANIMAL CARE, SCARR, ODIN & PACT. The donations we feel "passionate" about, are the ones where we find out about a particular dog in a very desperate situation and we know that our donation is going to help that dog directly. In most cases, it is towards the vet bill or similar, to help save a dog's life. Veterinary Care is so vital, yet extremely costly, therefore we try and help in this area where we can. We have also advertised in Happy Tails Magazine, the proceeds of which goes towards Animal Welfare and Animal Welfare Organisations. We have also created the ORANGE POLKA Collection in collaboration with Dotsure Pet Insurance, whereby 10% of orders from this Collection are donated to the Animal Anti Cruelty League (AACL) in Johannesburg to help shelter animals in need.
If you have any other queries, please feel free to email us at: email@example.com